Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Need help with some of the features or troubleshooting? Please fill out the form below. For urgent matters call +4769304400
Required fields are marked with an asterisk*
{"xsrfToken":"c7637273bab91c2e6fb5706a29d0e2f85c376641_lout","branding":{"id":"5","key":"tsp","name":"Frontkom Support Norway","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0b6493d8-b320-4f13-8b54-6a7c1810c0ff/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmE0MzAwZS1lOGZjLTQ0ODctYjRhNS02ZWY3YjVmMmQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiNjQ5M2Q4LWIzMjAtNGYxMy04YjU0LTZhN2MxODEwYzBmZiI6WyJyZWFkIl19LCJleHAiOjE3NzA5MDAyOTgsIm5iZiI6MTc3MDg5OTY5OH0.VlhqHdVxqZVhORCARltGxJpjarkk0oEKFVRQjnP6vHo&client=eba4300e-e8fc-4487-b4a5-6ef7b5f2d5b1&mode=fit","logoId":"0b6493d8-b320-4f13-8b54-6a7c1810c0ff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Frontkom Support Center","sharedPortalName":"Frontkom Support Center","userInitialAnnouncementHeader":"Your partner in digital change","userInitialAnnouncementMessageWiki":"<p>We design and build web applications that improve how organisations operate. Our solutions help employees adopt technology for better communication and collaboration. <a href=\"https://netkata.com/better-together\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Find out more</a></p>","translations":{"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Frontkom Support Center","sharedPortalName":"Frontkom Support Center","announcementHeader":"Your partner in digital change","announcementMessage":"We design and build web applications that improve how organisations operate. Our solutions help employees adopt technology for better communication and collaboration. [Find out more|https://netkata.com/better-together]","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f86233","helpCenterTitleColor":"#35323c","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1ec3bf2c-1a37-48b3-8ca6-2f1b3100a7f6/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmE0MzAwZS1lOGZjLTQ0ODctYjRhNS02ZWY3YjVmMmQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFlYzNiZjJjLTFhMzctNDhiMy04Y2E2LTJmMWIzMTAwYTdmNiI6WyJyZWFkIl19LCJleHAiOjE3NzA5MDAyOTgsIm5iZiI6MTc3MDg5OTY5OH0.VV3i_CLI562iZjU5P4FDj6j42s9nPlMrVcCuQ4KUncc&client=eba4300e-e8fc-4487-b4a5-6ef7b5f2d5b1&height=300&mode=fit","bannerMediaApiFileId":"1ec3bf2c-1a37-48b3-8ca6-2f1b3100a7f6","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"tsp","projectId":19643,"serviceDeskId":5,"name":"Frontkom Support Norway","description":"<p>Support in English and Norwegian.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"34","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with some of the features or troubleshooting? Please fill out the form below. For urgent matters call +4769304400</p>","icon":13883,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13883","groups":[8],"key":""},{"id":"32","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13626,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13626","groups":[],"key":""},{"id":"33","name":"Content input","descriptionHtml":"","callToAction":"Content input","introHtml":"<p>Need content added or changed in the CMS? Please file a request here.</p>","icon":13775,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13775","groups":[],"key":""},{"id":"35","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13777,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13777","groups":[],"key":""},{"id":"36","name":"Suggest a new feature or impovement","descriptionHtml":"","callToAction":"Suggest a new feature or impovement","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":13778,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13778","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Frontkom Support"}],"orderMapping":{"8":[34],"7":[34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f86b34df-c75d-34f3-b964-002bd6ab4a12","appLinkName":"System Confluence","appLinkUrl":"https://frontkom.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"FAQ","spaceUrl":"https://frontkom.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"FSP","serviceDeskId":5,"kbLinkDomainURLs":["https://frontkom.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FSP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmE0MzAwZS1lOGZjLTQ0ODctYjRhNS02ZWY3YjVmMmQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MDA4OTgsIm5iZiI6MTc3MDg5OTY5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.AwNqUlSxQprGfVBQ-sBvjS_FBmOvEUUwiNtinfw4k0k","targetCollection":"upload-project-19643","endpointUrl":"https://api.media.atlassian.com","clientId":"eba4300e-e8fc-4487-b4a5-6ef7b5f2d5b1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ea6f1b07-7c2b-4b28-92b5-fd494565e6f8","name":"FAQ's","description":"Answers to the most asked questions can be found here.","categoryUrl":"https://frontkom.atlassian.net/servicedesk/customer/portal/5/topic/ea6f1b07-7c2b-4b28-92b5-fd494565e6f8","lastUpdated":"1654689778833","createdAt":"1654689254645"}]}},"reqCreate":{"id":34,"projectId":19643,"issueType":{"id":"10207","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help with some of the features or troubleshooting? Please fill out the form below. For urgent matters call +4769304400</p>","instructions":"","icon":13883,"iconUrl":"https://frontkom.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13883","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10504","fieldConfigId":"12306","label":"URL","description":"Please provide URL to the website that this request refers to","descriptionHtml":"<p>Please provide URL to the website that this request refers to</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"A (Critical)","selected":false,"children":[]},{"value":"10004","label":"B (Major)","selected":false,"children":[]},{"value":"10005","label":"C (other issues)","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_11450","fieldConfigId":"13712","label":"Reviewers","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://frontkom.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_11450&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/34","calendarParams":{"firstDay":0,"date":"2026-02-12T13:34:58+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %H:%M","timeFormat":"24"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f86b34df-c75d-34f3-b964-002bd6ab4a12","appLinkName":"System Confluence","appLinkUrl":"https://frontkom.atlassian.net/wiki","spaceKey":"FAQ","spaceName":"FAQ","spaceUrl":"https://frontkom.atlassian.net/wiki/spaces/FAQ","isServer":false},"labels":[],"projectKey":"FSP","serviceDeskId":5,"kbLinkDomainURLs":["https://frontkom.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYmE0MzAwZS1lOGZjLTQ0ODctYjRhNS02ZWY3YjVmMmQ1YjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE5NjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA5MDA4OTgsIm5iZiI6MTc3MDg5OTY5OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.AwNqUlSxQprGfVBQ-sBvjS_FBmOvEUUwiNtinfw4k0k","targetCollection":"upload-project-19643","endpointUrl":"https://api.media.atlassian.com","clientId":"eba4300e-e8fc-4487-b4a5-6ef7b5f2d5b1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}